Testimonials

Case Study 1
Headsets.com – one of the fastest growing companies in the United States

Ken has been an incredible asset for Headsets.com.  The results below have been repeated in Ken’s last 3 visits to our company, and we’re real believers in his coaching techniques.  One of the first things that you’ll notice about Ken is that he has away of quickly building rapport with people, which helps him encourage almost instant change with his clients.  Ken’s also incredibly well organized, and provides regular feedback about his progress, concerns, etc.

Ken’s approach has been so successful for us, we’ve asked him to participate in our hiring process for CSRs, work with our new hires with initial technique, develop our best performers, and help turn around our weakest performers. 

My only reservation about making this recommendation for Ken is that he gets less time to spend with us!  Ken has worked magic for us, and he comes to you with my highest recommendations

Chris Hicken – Customer Service Manager, Headsets.com, San Francisco - www.headsets.com

Complete Communication Coaching Package – some 5 years ago Ken was commissioned to coach 1 Customer Service Representative at headsets.com, over the telephone, to develop improved people and communication skills.  Ken has now become an integral part of the company; telephone coaching an average of 4 San Francisco based CSRs each week, executive presentation skill coaching, assisting with training and recruitment and traveling to San Francisco 3 times each year to work face-to-face with the company running team building and communication workshops, as well personally “live listening” with each of the company’s CSRs.  Ken’s work with Headsets.com, one of the fastest growing companies in the US, includes executive training sessions in Australia at venues as diverse as  The Outback Opal Mining Town of Lightning Ridge and The Great Barrier Reef.

Case Study 2
Chris Gray – Managing Director of Red Wealth Creation (Australia) and Author of “Go For Your Life”

“Ken Welsh was instrumental in turning me from a terrified amateur and into a professional speaker. He helped me develop my message and then worked on how I could deliver it in a more meaningful way. A year after meeting Ken I was speaking confidently on stage at Darling Harbour in front of 400+ people. Rather than be afraid, it was the best adrenalin buzz I have ever had. I really enjoy speaking now and it's all thanks to Ken. If you want to massively improve your speaking skills, you must speak to Ken.”

Chris Gray, MD of Red Wealthy Creations   -    www.goforyourlife.com.au

Personalised Coaching for Presentation Skills – Chris has been coached and directed for a number of specific presentations including group workshops and  “pitch” sessions.  This coaching involved 6 weekly 1 hour face-to-face sessions, email and telephone reviews of the presentation script, video taped rehearsal and review of the live .presentations.  Ken now provides Chris with on-demand “fine tuning” sessions and assistance in re-shaping presentations to suit specific audiences.  Chris has now developed his own highly successful style of presentation.